SITA Managed Mobile Devices | SITA



Mobile devices are changing the way the air transport industry (ATI) operates. By upgrading from traditional paper-based systems, pilots, cabin crew, ground staff and maintenance, repair and overhaul (MRO) managers can operate more efficiently.

SITA Managed Mobile Devices offers the benefits of market-leading handheld devices and tablets while eliminating the hassle of in-house technical support.

In partnership with leading manufacturers, such as Motorola and Apple, SITA Managed Mobile Devices provides full life cycle management of devices and accessories. From purchase and delivery to activation, maintenance, repair and replacement.

Less than 30 minutes to fully configure a new device.


Zero delay in changing device configuration over-the-air.

How it helps

Direct partnership with key manufacturers

SITA has partnerships with market-leading MDM providers VMWare and SOTI.

Global distribution

We leverage manufacturer capability and our partnerships with worldwide distributors to ensure global service delivery.

Remote management

With the SITA Mobile Device Management component, we can perform advanced operations over the air on end user devices.

Life cycle management

SITA provides setup and device inventory management as well as interaction with manufacturers for warranty support.

SITA Managed Mobile Devices also supports other SITA products, including SITA Bag Manager, WorldTracer®, and SITA Airport Management.


  • Wide range of devices suitable for the ATI
  • Lower failure rate and longer life cycle (around five years)
  • Suitable for indoor and outdoor environments, and capable of withstanding harsh conditions
  • Can include many advanced built-in features, including 1D and 2D barcode reading, GPS, WLAN communications, color cameras and NFC module
  • Optional credit card readers, RFID scanners and other mounts and accessories


  • Quick workflow adoption
  • Minimize your training costs
  • A one-stop-shop for all your mobile devices
  • Minimal upfront investment
  • Allows you to keep control of devices remotely, including within a BYOD (bring-your-own-device) policy

Why us?

SITA Managed Mobile Devices delivers the cutting edge of ATI business operations with minimum fuss. We source, deliver and manage a mix of ruggedized and consumer devices to suit all airline, airport and ground handling environments.

Partnerships with key manufacturers and third parties and our unique support model mean we can provide global mobile device life cycle management. Our dedicated Mobility Center of Excellence can remotely perform device troubleshooting, staging and application provisioning.

We provide device sourcing, staging, global delivery, CAPEX & OPEX-based business models and remote and on-site management.

SITA Global Services

SITA Managed Mobile Devices is supported by a dedicated multilingual operations team. They provide monitoring and support 24/7/365 from command centers in Montreal and Singapore. This facilitates global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

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