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Support services for customers

E-billing & invoicing

E-billing & invoicing

Available to SITA Customers who would like to review SITA invoices in electronic format

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Service Management Platform

Service Management Platform

Create and manage support requests to our Service Management experts and request commercial service changes.

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Airport Solutions

Airport Solutions

Access SITA Airports documentation as well as key information about SITA products installed on your sites.

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Online Store

Online Store

Currently available Airport & Airline products from SITA to purchase online.

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SITA Knowledge Library

SITA Knowledge Library

SITA document repository of Airline & Airport information available to customers.

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SITA Users Communities

SITA Users Communities

Access to different Customer User Groups for specific Airlines & Airport services and information.

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Awesome features for SITA Customers

Simple to use

Simple to use

A Customer Portal designed to be easy to navigate to find the right services you need quickly.

Secure web access

Secure web access

Authenticated and secure access for every customer to ensure information security and data protection on any device.

Free of Charge

Free of Charge

No fees payable to access the Customer Portal or register for many of its subscriptions.

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If you are an existing SITA customer with SITA Customer portal login credentials please click the ‘Sign in’ button to access the portal.

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Register for the Customer Portal now and enjoy the benefits

  • Fill out the online registration and submit
  • We’ll review your request.
  • We process your registration in 48 hours
Create your account

Need help with your registration?

Here you can find the most frequently asked questions to accessing the Customer Portal

What does registration to the Customer Portal provide for me as a customer of SITA?

By registering to the SITA Customer Portal, you will be able to access a range of online services that SITA provides. These services vary from simply just looking at your latest invoice to purchasing several products via the online store. We have dedicated User Groups for areas such as WorldTracer Baggage, Airport Solutions and dedicated Airline groups.

What details are needed for me to register on my.sita.aero Customer Portal?

We have tried to make the registration process as easy and simple as possible. Basic details are required such as your name, organization, country etc. The form takes less than 2 minutes to complete. PLEASE NOTE: You will require a business email address to have a registration passed for approval. We will not accept gmail.com, outlook.com, ru.com etc. as these are classed as public email addresses and not secure for verification.

How long does it take for me to receive approval to access the SITA Customer Portal?

This varies based on the customer. If your organization is already known to SITA and you supply valid details for that organization, including a business email domain address, you will most likely receive approval automatically and within minutes based on our clearance criteria. If your organization is new to SITA or as a contact your organization does not yet have a product purchased from SITA, then we will need to complete additional verification checks. Provided all information, in this instance, is acceptable we aim to complete your registration within 48 hours. If your request to access the Customer Portal is denied, you will also be advised if this decision.

Once I have access can I see and access all the Customer Portal User Groups automatically?

No. As a new Customer Portal user you will need to request access to certain user groups such as Billing, Service Management to name a few. Some of these groups are for specific Airlines/Airports only and in this instance, you would need to be a member of that organization to access these. A SITA Administrator will review your request and notify you if your access request was successful.

I have had my access request approved so what happens next?

Once we approve your registration you will receive an email to your registered business address. This email is specific to you only and should not be shared with any member of your organization. You will be asked to follow the link to create a password with a set of password rules to make it secure. Once that is complete you will then need to go to the Customer Portal login box above and enter your credentials.

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