SITA Device Management | SITA



In today’s working environment you need to support user access to services, applications and data on any device and in any location.

SITA Device Management is an end-to-end managed service that offers an array of technologies to support your employees. It lets them access services, applications, and data on any device and in any location. This ensures agility, accessibility, and continuity – anytime and anywhere.

SITA is a single-source provider embracing both traditional desktop and the latest technologies that enable new ways of working. This includes virtual desktops, Bring Your Own Device (BYOD) and mobility.

SITA Device Management combines ITIL best-practice service management with global field-service capability. It can also be tailored to your specific needs, from simple break-fix maintenance to IT deployment services and fully managed end-to-end LAN infrastructure.

With SITA Device Management you can improve performance through increased productivity and more effective collaboration among your employees.

SITA manages over 60,000mission-critical workstations.



SITA has over 1,000field service engineers in over 400 airports around the world.

How it helps

SITA Device Management addresses the complexity of managing your end users’ environments locally. This includes local IT provider contracts, multi-vendor management, technology evolution, and self-services software management.


  • End-to-end device management solutions: from audit to design, deployment, and support
  • Fully managed services that allow desk-side support and hardware maintenance with tight service level agreements (SLAs)
  • A secured service desk that provides end users with support on hardware, operating systems, applications, and peripherals
  • A central management platform to manage end-user devices. This includes desktop PCs, thin clients, laptops, monitors and printers with real-time status of all workstations all over the globe.


  • SITA ensure global delivery and a 24/7 support model
  • Single-supplier service level agreement (SLA) and service level objectives (SLO)
  • A choice of services to reduce your operational costs
  • Specific scalable solutions and services tailored to the unique needs of the ATI
  • End user data security

Why us?

SITA brings unrivaled expertise to the ATI and unique know-how when dealing with the end user environment. Our global presence enables us to reach end users at 400 airports (including airside) and outstations around the world.

SITA Global Services

This product is supported by a dedicated multilingual operations team that provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.


JetBlue chooses SITA to support hundreds of kiosks in 50+ locations

SITA today announced that JetBlue has selected the global IT provider to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.

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