SITA Bag Manager | SITA



Every minute, 40 bags are mishandled worldwide. In 2019, more than 25.4 million bags were mishandled, costing the air transport industry US $2.5 billion. Usually, these bags go astray during the transfer process. By providing real-time information on baggage status, we can help you cut mishandled transfer rates by 20%. This will give you a positive return on investment from day one.

SITA Bag Manager is a real-time baggage management and reconciliation system. It helps airlines, airports and ground handlers track and manage bags from check-in to their final destination. SITA Bag Manager provides industry-leading functionalities for loading, reconciling, tracking, tracing and managing baggage operations. It’s also available through SITA’s ATI Cloud, providing quick implementation with no onsite server equipment requirements.

With all of this provided by a single supplier, it’s no wonder SITA Bag Manager is installed in over 200 airports worldwide.

How it helps

SITA Bag Manager matches bags with departing passengers and tracks bags in real time throughout the airport. This functionality has become increasingly important for the air transport industry since IATA Resolution 753 came into effect in 2018. IATA member airlines are now required to monitor and log the status of passenger bags through four major stages of their journey.

SITA Bag Manager keeps track of when bags change custody between all the parties, airlines and ground handlers, as well as airlines and airports. It also handles the tracking and monitoring of departure and arrival bags and supports interfaces to automated baggage tag readers with the SITA Bag Trac option.

Key features

  • Offers clear “Load” / “No load” instructions to users
  • Alerts users when actions are needed
  • Tracks bags everywhere and records position of bags in ULDs onboard the aircraft
  • Records position of bags and ULDs on board the aircraft
  • Re-flights mishandled bags
  • Features an “at a glance” dashboard for easy monitoring
  • SITA Bag Trac records tag numbers as they pass ATRs
  • SITA Bag Trac monitors arrival baggage and records first and last bag times


  • Reduces mishandled bag costs
  • Minimizes departure delays
  • Improves customer service
  • Enhances decision-making and staff effectiveness
  • Provides better security

Why us?

SITA has led the air transport industry in innovative baggage tracking and tracing solutions for more than 25 years.

Today, more than 500 airlines and ground handlers worldwide use our baggage solutions at some 2,800 airports. SITA helps ensure bags reach their correct destination by facilitating communications between airlines, local baggage handling and reconciliation systems.

Although we can’t prevent bad weather or technical issues, SITA Bag Manager can reduce mishandled bags by up to 20%.

SITA Global Services

SITA Bag Manager is supported by a dedicated multilingual operations team. They provide monitoring and support 24/7/365 from command centers in Montreal and Singapore. This facilitates global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.


Use cases

SITA Bag Manager

Ensure that bags don't get loaded onto the wrong aircraft, saving time and money associated with delayed flights, disrupted schedules, missed connections, and so on.
Download the use case

Baggage IT Insights 2020

Smart technology and IATA’s Resolution 753 are helping airlines to lower the bag mishandling rate.
Read more

SITA to provide better oversight of baggage at 15 airports across India

Airports Authority of India to use SITA BagManager to improve baggage handling at airports.
Read more

AI: Intelligent tracking

The cost of dealing with mishandled bags in 2017 was a jaw-dropping US$2.3 billion! Could artificial intelligence (AI) come to the rescue and make mishandled baggage an increasingly rare event?
Download the paper
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