SITA Bag Journey | SITA

 

Overview

SITA Bag Journey provides airlines and airports with a cost-effective way of complying with IATA’s baggage tracking Resolution 753. Building on our baggage data delivery services – SITA Bag Message and Type B – it provides a precise picture of a bag’s current location.

It tracks a bag’s precise location, status and change of custody by collecting meaningful data throughout a bag’s journey. It takes all this data and transforms it into a simple, structured view of baggage events, no matter the sender or recipient. This data also helps airlines challenge prorated repatriation charges.

BagTrust, a new SITA Bag Journey feature for all SITA baggage customers, lets you effectively manage your GDPR policy. You can decide which partners have access to which pieces of data in SITA Bag Journey. 

The patent pending NetScan option offers a mobile tracking app available through the cloud.

How it helps

Airlines need to produce tracking manifests and exchange baggage tracking data with other stakeholders. IATA Resolution 753 also requires member airlines to maintain an accurate inventory of bags through the major stages of their journey. These stages include:

  • Check-in
  • Loading
  • Transfer 
  • Delivery on arrival

Tailored for mobile applications, the system maintains real-time bag handling status using standard IATA baggage information messages (BIMs). The current baggage status can easily be understood by handling agents, customer service staff or passengers. Manifests are also created automatically.

The service is also integrated with WorldTracer® – the only global tracing and matching service of delayed bags. This lets bags be continuously tracked, even when mishandled, enabling airlines to reject mishandling charges by proving they are not at fault.

Key features

  • Use of existing message structures and networks
  • Mobile integration delivery via Internet
  • Customer-controlled business rules
  • ATI Cloud hosted baggage data warehouse
  • Easy deployment of baggage tracking options: NetScan offers a mobile tracking app. SITA Bag Trac records tag numbers as they pass automated tag readers. 
  • Control GDPR data restrictions and manage access with BagTrust

Benefits

  • Enhances passenger experience
  • Increases use of mobile apps
  • Reduces mishandling costs
  • Eases burden of regulatory compliance (IATA Resolution 753)
  • Improves operational efficiency

Why us?

SITA has led the air transport industry in providing baggage tracking and tracing solutions for more than 25 years. Today, more than 500 customers at over 2,800 airports worldwide use our baggage management solutions. By facilitating communications between airlines, as well as local baggage handling and reconciliation systems, SITA helps ensure bags reach their final destinations.

SITA Global Services

SITA Bag Fast is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

Resources

Baggage IT Insights 2019

With more than 4.27 billion bags, how is the industry coping with growth?
Read more
Use cases

SITA Bag Journey

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SITA Bag Journey is a fully managed end-to-end baggage tracking platform, using existing networks. It is a ready-to-go, cost effective solution for complying with IATA Res 753.
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Use cases

SITA Bag Trac

- 213 kb
SITA Bag Trac is a vital option in an end to end baggage tracking regime. It is ideal for airlines or airports that need to scan arrival and/or transfer bags to comply with IATA Resolution 753.
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