SITA Baggage Management | SITA



Delivering passengers’ bags from A to B may sound simple, but we all know it’s easy for things to go wrong. Passengers also spend a lot of time worrying that their bags will go astray. It’s no surprise then that baggage management is a leading investment priority for airlines, airports and ground handlers. 

SITA's Baggage IT Insights 2020 report shows that the total number of mishandled bags has dropped over the past decade. It has plummeted by a massive 45.8%, from 46.9 million in 2007 to 25.4 million in 2019. This reduction was achieved while passenger numbers grew to 4.54 billion in 2019. The annual bill footed by the industry has also shrunk 40.8% to $2.5 billion, down from $4.22 billion in 2007. 

Everyone in the industry needs to be trying to reduce the rate of mishandled bags, by adopting the latest technology, including tracking. 

SITA Baggage Management is the most advanced, comprehensive and flexible baggage solution ever developed. It gives you greater efficiencies, reduced costs and happier passengers. You’ll know precisely where every bag in your care is at every step of its journey. And if luggage should be mishandled, we’ll help you return it to its rightful owner in no time at all.

Put your bags in our hands

Discover why SITA Baggage Management offers the most advanced, comprehensive and flexible end-to-end baggage solution ever developed.

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SITA Baggage Management

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Why us?

SITA is the only single-source vendor covering all areas of baggage management. We’ve been the recognized leader in bag tracking and tracing for over 25 years. You can find our systems in every major airport in the world. As an example:

  • SITA Bag Fast is in use at 20+ airports 
  • SITA Bag Journey is currently used by 25+ of the world's leading airlines and airports  
  • SITA Bag Manager has 85+ customers and is in use at over 200 airports around the world  
  • SITA Bag Message, has 160+ customers and is connected to over 560 airlines, 400 airports, 35 host departure control systems, and numerous third-party systems worldwide. It processes over 3.36 billion baggage messages a year
  • WorldTracer® is in use with over 500 customers at some 2,800 airports globally. It repatriates nearly 60% of mishandled bags in just in 1.6 days.
  • WorldTracer® is sponsored by IATA as the industry baggage tracing service of choice. As such, it’s recommended by IATA to its member airlines.  

Want to talk to us?

There are many ways to implement baggage management. Let our experts help identify the right solution for you.

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SITA Global Services (SGS)

SITA Baggage Management is supported by a dedicated multilingual operations team. They provide monitoring and support 24 / 7 / 365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.



Baggage management top ten tips

What benefits should you look for, and what features will help ensure that you get the most from your investment?
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Baggage IT Insights 2020

Smart technology and IATA’s Resolution 753 are helping airlines to lower the bag mishandling rate.
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Tracking bags drives 66% improvement in baggage delivery

Improvement reflects benefit of tracking bags as they are loaded onto the aircraft
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Put your bags in our hands

Track and manage bags from check-in to final destination and be prepared to comply with Resolution 753.
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