Airport MSI | SITA



SITA's Airport MSI (master system integration) is a customizable blend of integrated professional services and technology, tailored to meet the needs of a new terminal or airport construction.

With Airport MSI, SITA takes responsibility for the production, design, supply, delivery, and integration of the passenger terminal IT and telecommunications. We also take responsibility for other systems that make airport processes faster and more efficient. As a result, the quality of services offered to passengers from arrival at the airport to boarding the aircraft is improved.

Using SITA’s decades of experience in airport IT and telecommunications, Airport MSI ensures the delivered technology aligns with the airport’s concept of operation. It provides the very best experience for everyone using airport facilities – from retailers and passengers to airlines and ground handlers.

Airport MSI

How it helps

Efficiency catalyst

SITA’s Airport MSI addresses the challenges of specialized airport technology during construction as well as ongoing operational goals of a newly built airport terminal.

As the ‘efficiency catalyst,’ Airport MSI provides the essential underpinning of today’s modern, efficient, and profitable airport operations.

Airport MSI provides the following benefits:

  • Flexibility in technology choices – third-party products can be used in addition to SITA’s
  • Project management economies-of-scale in delivery of the technology
  • Reduced integration time – limits overall schedule risk
  • Enhanced stakeholder management – complete airport ecosystem interlock and synchronization

Airport MSI comes with the following features:

  • Modular and scalable program management
  • Complete, three-tiered governance model and communications strategy
  • Comprehensive ISO 9002 in composition quality plan
  • Award-winning, full construction ‘Health and Safety’ management system
  • Wide range of program scheduling and inter-trade collaboration methods available

Why us?

Drawing on decades of experience in airport terminal construction, SITA has developed an innovative program management and technical integration methodology. This custom-made “V” model matches the delivered technology with the airport’s concept of operation – facilitating the integration of the terminal with the rest of the airport.

Numerous program scheduling methods, including traditional area-based scheduling and airport capability-based scheduling, can reduce the construction phase by six months.

A custom-made, inter-supplier coordination methodology mitigates critical path slippage caused by prior dependency defects.

Additionally, SITA’s Airport MSI offers the largest suite of pre-integration technology solutions available on the market. No other supplier in the air transport industry can match SITA’s depth of knowledge or our relationships with key stakeholders.

SITA Global Services (SGS)

Although designed to accommodate a “design, build, and handover” construction program, Airport MSI is modular, and offers an optional Service and Support module.

SITA Global Services (SGS) also has a customized Service and Support module for Airport MSI clients who desire a full turn-key technology solution for their airport including proactive and best-in-class support and maintenance.


Use cases

Airport MSI

For new terminal or airport construction, Airport MSI (Master System Integration) seamlessly merges and enhances multiple technology delivery projects into a single program within a construction environment.
Read the use case

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Airport MSI

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