SITA Service Management | SITA


Fully supported control of your IT performance and service continuity optimization

SITA Service Management is a suite of ITIL-aligned, value-added services that help you put technology, processes, and people to work. It’s supported by 2,000 service professionals dedicated solely to the air transport industry (ATI). Through 24/7 worldwide availability and proactive monitoring, we support the operational needs of the world’s top airports and airlines.

Get more value from your IT

Built on ITIL best practices, we've combined the best technologies, application support teams and field engineers to optimize performance. It is the aim of our customer success managers to ensure that you meet your business targets. 

SITA Service Management gives you:

  • Service management of your IT investment or out-sourced business, to maximize value and return
  • Support and maintenance of your IT hardware and software
  • Change management and project delivery across your entire infrastructure
  • A single point of contact for 24/7 troubleshooting and incident resolution
  • Proactive infrastructure monitoring to resolve issues quickly, or avoid them altogether
  • Infrastructure analysis to improve your operational performance and identify cost savings

What our customers say

People-powered services

Not only do our employees have all the relevant certifications, but they also have a complete understanding of our customers and are prepared to go the extra mile to ensure you enjoy continual service excellence.

SITA has 2,000 dedicated aviation IT specialists and engineers, covering:

  • 220+ countries and territories
  • 60+ languages spoken

Our 2,800+ customers are supported by a range of expert teams:

Customer success managers

Our ITIL-certified customer success managers support you with a single, convenient point of contact for all your IT service needs. Their unparalleled know-how and experience in the ATI allows them to manage services on your behalf

Specialist teams

Our teams are experts in transforming technology into business solutions. They can offer you unrivaled maintenance and support across numerous fields, including baggage, messaging, networking and airport operations.

Application and product support

Once your application is up and running, SITA Global Services (SGS) application support can help you enhance your operational performance.

Field engineers

Located at 350 sites in 120 countries, SITA's global field engineers cover incidents, service requests, spares, logistics and global project deployment.


Use cases

SITA Service Management

SITA manages daily operations, resolves all incidents and with stringent SLAs in place, guarantees current and future network performance.
Read the use case

Over 2,800 customers are benefiting from SITA Service Management services, including all major airlines and airports.

Back to the top
Connect with us