Services & support | SITA

 

SITA services and support are centered on the business success of our customers. Our teams and online services are available 24/7/365 so you can focus on your core business.

SITA Global Services

Service excellence is at the heart of everything we do for you.

We know that the level of service SITA provides around our solutions and technology is fundamental to your business success. That’s why SITA is committed to delivering service excellence. With SITA, be ready to expect more.

Facts & figures
65%
major incidents detected proactively by SITA
75%
reduction in downtime over last 3 years
81%
major incidents resolved in under 2 hours

SITA Service Management

SITA Managed Services lets our customers focus on their core business while we fully manage their outsourced IT services for airlines and airports.

Beyond IT support

We let you focus on your core business

Beyond support for mission-critical SITA applications, we provide fully managed services of out-sourced IT for airlines and airports.

Flexible service model

Pay for what you need - no  more, no less

Not only can we customize our services to meet your requirements - our support models are also fully scalable.

People-powered services


Prepared to go the extra mile


Our solutions are only as good as the people who implement and manage them. 2,000 team members are trained to provide ongoing service excellence.

Training

SITA training offers learning for many products in a variety of settings. Courses are designed to maximize each product’s functionality and enhance our customers’ knowledge.

Classroom

SITA provides a variety of instructor-led classroom training courses. Your staff will benefit from learning in a quiet environment away from noise and pressures.

e-learning

SITA offers a wide array of e-learning courses that are delivered via the Internet. With e-learning, customers can progress at their own pace and no travel is required.

Webinars

SITA offers some educational webinars using the Internet. Webinars are perfect for customers in geographically dispersed offices.

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