SITA WorldTracer® is the only global tracing and baggage matching system.
The mishandling of baggage is decreasing each year according to SITA’s annual Baggage Report. However, bags continue to be mishandled at the rate of 40 per minute, worldwide, with transfers the chief culprit. How airlines resolve the problem has a powerful impact on customer satisfaction.
WorldTracer offers a range of modules that encompass tracing, management, claims processing, the web and now WorldTracer Tablet®.
WorldTracer Tablet’s intuitive graphical user interface allows agents to offer passengers more personalized services. Mobile agents can roam the airport to help passengers at baggage carousels or wherever they are to report mishandled baggage and trace their status. Agents can help make potentially stressful situations bearable and manageable.
WorldTracer, developed in cooperation with IATA, reduces baggage repatriation costs by matching baggage faster and at a lower usage-basis cost. This is why more than 500 airlines and ground handlers at over 2,800 airports use SITA WorldTracer worldwide.
Proactive claims management
With [WorldTracer Tablet], we can proactively manage
baggage claims from anywhere in the airport. The whole
process takes around five minutes, half the time customers
normally spend finding the right counter and filling in forms
on desktop terminals.
Dato’ Mohd Salleh Ahmad Tabrani, Director, Customer Services Division, Malaysia Airlines