SITATEX Online is a fully hosted mailbox service. It’s web-based, developed in XML and based on IATA standards. It allows you to exchange business-critical data safely and securely from anywhere in the world. With a user-friendly interface that’s accessible from any PC, Mac or tablet, SITATEX Online provides a truly mobile, flexible messaging solution. It’s quick and easy to implement, needing no hardware or software installation.

SITATEX Online is an innovative and cost-efficient mail solution that simplifies how you collaborate and exchange information.

SITATEX® Online Use cases
- 218 kb

2,400+ members connected by SITA's Community Messaging

How it works

SITATEX Online is a state-of-the-art operational messaging platform. Designed with the end user in mind, it features a sophisticated, cutting-edge interface, with an emphasis on simplicity, security and performance. It can streamline your day-to-day operations, optimize your IT systems and help you communicate and collaborate more efficiently.

  • SITATEX Online integrates seamlessly with existing systems and applications
  • Allows you to send and receive secure operational messages from multiple locations
  • Available with a single user license or an enterprise license, to suit both smaller and larger organizations
  • Supports dedicated industry formats such as Spec2000 and Cargo-IMP


  • Runs on Windows, Mac and Linux operating systems
  • Compatible with all major internet browsers, including Firefox, Google Chrome, Internet Explorer and Safari
  • Accessible through an HTTPS URL, ensuring all data and traffic is protected
  • Offers connectivity to Type X, Type B, SMTP, X400 and FAX through SITA’s messaging gateways
  • Optional SkyForm Online add-on for ATA Spec 2000 supply chain messaging
  • Optional CargoForm Online add-on for sending IATA Cargo Interchange Message Procedures (IMP) standard messages
  • Competitive pricing strategy to simplify the process of obtaining messaging services


  • Enhanced flexibility and mobility for the workforce, including touch optimization for use on the go
  • Intuitive, user-friendly interface
  • Secure and reliable
  • Managed expense through an attractive cost-per-message system
  • Tailored to the needs of both smaller-sized organizations and larger enterprises
  • No need for specialized internal IT support in order to initiate and maintain services
  • Single access to the SITA messaging infrastructure
  • Low upfront investment required
  • SITA’s 24/7 support ensures effective problem response and resolution

Your benefits

SITA is the world’s leading air transport and communications specialist. No other supplier has our global reach or our years of experience, and our products and services are second to none. 

Our SITATEX portfolio is the industry’s leading operational mail platform. It handles over 100 million messages a year and connects over 30,000 users. SITATEX Online provides a web-based messaging solution, allowing you to communicate with your partners safely and securely from anywhere in the world. It’s currently being used by more than 2,800 operators across the globe, exchanging over 200,000 messages a day.

SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.



SITATEX® Online Use cases
- 218 kb

2,400+ members connected by SITA's Community Messaging


SITATEX Online Flyer

- 1.24 Mb
SITATEX Online offers an innovative and cost-efficient operational mail solution that simplifies how air transport industry (ATI) professionals collaborate and exchange information.

SkyForm Online

- 2.01 Mb
End-to-end managed service for simplified and fast exchange of ATA Spec 2000 supply chain messages between buyers and sellers of spare parts for commercial aircraft.

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