Type B messaging underpins every aspect of air travel, from passenger services and baggage handling to ground support and aircraft maintenance. SITATEX IP is a cutting-edge operational mail service, designed specifically for the air transport industry. It allows you to exchange Type B messages quickly and efficiently via a secure desktop application. With SITATEX IP, you can streamline your communications, reduce costs and improve operational efficiency.

  • Share vital information with key aviation partners across the globe
  • Circulate messages internally without transmission costs
  • Access all your operational messages at the touch of a button

SITATEX IP is a cost-effective, client-based messaging solution that is available worldwide. The simple off-the-shelf setup can be used immediately and easily upgraded. Its intuitive interface and improved functionality make it user-friendly for your staff.  

SITATEX® IP Use cases
- 182 kb

800+ million messages handled every year

How it helps

Communications in the air transport industry are becoming more complex every day. As the number of passengers and flights increases, so too does the data that airlines and airports have to deal with.

SITATEX IP provides a flexible, global messaging solution, allowing you to exchange critical operational data quickly and securely. You can customize standard forms and templates, back up important files and share vital information at the touch of a button.


  • Standard e-mail features: message view, forward, save as draft, delete, online help, etc.
  • Message management functions, including message download, auto-print and document attachment facility
  • Exchanges messages with Type B users, X.400, SMTP, AFTN, Internet, fax and Telex
  • Double signs messages via Type B functionality
  • Customizable forms and templates


Intuitive interface

  • Minimizes start-up time and end user training needs with one convenient interface

Security and reliability

  • Resilient, fully redundant, managed IP network
  • Supports flexible network access including Internet and IP network connections
  • Fully supported by our worldwide network and 24-hour helpdesk

Reduced costs

  • Single and multi-user configuration options available
  • Low upfront investment


  • Standard email features and ability to archive files on the LAN
  • Easy to install, integrating seamlessly with existing systems and applications

Why us?

SITA is the world’s leading air transport and communications specialist. No other supplier has our global reach or our years of experience, and our products and services are second to none.

SITATEX is the industry’s leading operational mail platform, handling over 100 million messages a year and connecting you with over 30,000 users. SITATEX IP is our cutting-edge desktop application. It’s been deployed in more than 200 different countries and territories across the globe. It provides a flexible, intelligent operational mail solution, allowing you to exchange mission-critical data with key aviation partners quickly and securely.

SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.

SITATEX® IP Use cases
- 182 kb

800+ million messages handled every year

Community Messaging: the backbone of the ATI

Operational messaging is an invisible - but critical - aspect of doing business in the air transport industry (ATI).
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Boosting China Eastern's expansion

We selected SITA as our no. 1 messaging partner because they offered the best ROI. They have really simplified how we exchange business-critical information with our partners and enabled us to focus on...
Yan Zhenghong, IT General Manager, China Eastern
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Use cases


- 182 kb
The preferred operational messaging system for flight operations with airlines worldwide, handling over 800 million messages every year and connecting more than 20,000 users.

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