SITA Contact Center Advanced Services | SITA

 

Overview

Direct communication with customers is essential to the success of your business. Working from home can be a challenge for call centers, but also creates new opportunities.

SITA Contact Center Advanced Services connects your contact center services worldwide under one contract. This allows you to operate at a global level but appear local to your customers, no matter where they are.

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Up to30%cost reduction

How it helps

We provide a seamless, integrated and feature-rich SIP platform, which is operated and managed end-to-end by SITA. We simplify your operations by offering a single point of contact for service and billing.

SITA Contact Center Advanced Services is customized to your needs. We can either build on your existing infrastructure or start from scratch, with components such as:

  • Self-service managed call collection
  • Real-time intelligent routing
  • Feature-rich cloud IVR

Why us?

SITA Contact Center Advanced Services ensures you never miss a call while reducing your operating costs and increasing sales opportunities.

Only SITA can deliver a complete end-to-end contact center solution designed specifically for the ATI market: 

  • An integrated, ATI-specific solution covering all contact center elements, from a single provider
  • Our global presence helps with everything from consultancy and design to delivery and maintenance
  • A seamless, integrated and feature-rich MPLS/SDWAN platform, which is operated and managed end-to-end by SITA
  • The most extensive network coverage worldwide for optimized contact center solutions geographically
  • One contract, one integrated bill, one support process and one set of Service Level Agreements (SLAs)
  • Industry-leading partnerships that enable integrated applications

Benefits

SITA Contact Center Advanced Services provides benefits for you and your customers. It ensures you never miss a call while reducing your operating costs and increasing sales opportunities.

  • Guaranteed quality of service
  • Competitive global pricing
  • 60+ air transportation happy customers
  • Choice of numbers in the selected country
  • Flexible termination
  • Centralized reporting
  • Advanced routing features
  • Number retention and international portability

Proof points

We have an established customer base across 220 countries and territories. 

Gain up to 30% in cost reduction.

GTS Lufthansa is the biggest contact center customer reference (3.5 million minutes per month). Working with them, SITA successfully implemented call collection and intelligent network (IN), routing integration with customer infrastructure solutions.

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Up to30%cost reduction

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