ConnectAssurance | SITA



ConnectAssurance complements SITA Connect’ standard Service Management.

This premium service provides SITA Connect clients with a fully managed network service with full visibility on applications and network traffic.

It  is fully integrated with SITA’s Premium Service Desks and  our  global Command Centers, which provides a 24/7 end-to-end monitoring and management of all applications on SITA Connect.

ConnectAssurance use case Use cases
- 212 kb

How it helps

ConnectAssurance is an ITIL compliant combination of:

  • Monitoring appliances providing application visibility
  • Client Service Managers  (CSM) who have in-depth knowledge of your business and IT ecosystem
  • A center of excellence providing support and expertise beyond CSM capabilities

 Key features

  • Application and business orientated reporting
  • Application quality of service policy management
  • Change and release management
  • Application focused event management
  • Application and business orientated capacity management
  • Inputs into application incident management

Your benefits

  • Closer correlation between communication infrastructure and value it brings to the business
  • Streamlined and proactively mitigated end user performance issues
  • Cost effectiveness and efficient infrastructure resources planning
  • Optimal management and access to critical applications according to business functions

SITA is the number one communications provider to the air transport industry (ATI) and understands the industry challenges and priorities. We leverage the global networks, ATI applications and ATI business expertise and optimize your networks performance to maximize air transport applications’ business benefits. This is a fully unique position in the industry.

With its Client Service Managers, SITA provides you with a unique combination of in-depth knowledge of your business as well as your IT ecosystems. Unlike other providers, SITA is best positioned to understand your operational challenges and priorities and respond accordingly.

ConnectAssurance use case Use cases
- 212 kb

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This product is part of the following solutions:

Application Performance and Service Management

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