BagMessage | SITA



The only fully managed, end-to-end bag message distribution system, BagMessage ensures that global baggage systems are able to function. BagMessage processes over 3.36 billion messages a year and is the backbone of efficient baggage operations for countless users across the world.

An option of BagMessage, BagConnect generates missing baggage source messages. These are sent to airport baggage sortation systems in time to facilitate the sorting of transfer baggage. BagConnect is especially relevant if you are a carrier with many transfer bags.

Only SITA has the global coverage and economies of scale to ensure smooth, seamless baggage data delivery. BagMessage has over 160+ customers and is connected to over 560 airlines, 400 airports, 35 host departure control systems and numerous third-party systems worldwide. 

BagMessage Use cases
- 204 kb

400+ airports use BagMessage

to process3.36 billion

messages a year

How it helps

BagMessage eliminates the need for an airport baggage system operator to manage network connections to multiple airline customers. It also removes the need for airport-based hardware and onsite maintenance.

It offers a fully redundant bi-directional connection through which airline DCSs and airport baggage systems can communicate. It also reduces Type B messaging costs by allowing airlines and airports to connect via Message Queue (MQ) or the Internet (TCP/IP) on IP-VPN legacy protocols.

Key features

  • Supports all IATA baggage service message types and versions
  • Guarantees delivery of messages over a secured network
  • Stores undelivered messages
  • Offers a fully managed service – no need for onsite technical support
  • Provides self-service reporting for airline usage at airports via SITA Customer Portal
  • Intelligently routes messages to specific terminals and systems if flight details change
  • Detects missing messages and creates a replacement of pseudo message to resolve baggage handling issues with our BagConnect option


  • Improves customer service through reduction in misdirected bags
  • Reduces legacy messaging costs
  • Lowers direct connectivity costs
  • No capital expenditures to implement
  • No infrastructure costs, no administration resources
  • No DCS management required
  • Potential to resolve nearly 100% of the baggage handling issues caused by transfer baggage without associated baggage information messages

Why us?

Only BagMessage provides:

  • Intelligent routing - able to route messages to different terminal monitors when departures change at short notice as per IATA 1745 recommendations
  • Management of everything for you, only charging the recipient for baggage handling on a per-bag basis
  • Store and forward – if baggage systems fail, messages are stored until the system is restored
  • 24/7/365 proactive support

SITA Global Services (SGS)

BagMessage is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

BagMessage Use cases
- 204 kb

400+ airports use BagMessage

to process3.36 billion

messages a year

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This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination and comply with Resolution 753

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