Cut mishandled transfer rates by 20% | SITA



Every minute, 40 bags get mishandled worldwide. In 2018, more than 24.8 million bags were mishandled, costing the air transport industry US$2.4 billion. Usually, these bags go astray during the transfer process. By providing real-time information on baggage status, we can help you cut mishandled transfer rates by 20%. This will give you a positive return on investment (ROI) from day one.

BagManager is a real-time baggage management and reconciliation system. It helps airlines, airports and ground handlers track and manage bags from check-in to final destination. BagManager provides industry-leading functionalities for loading, reconciling, tracking, tracing, and managing baggage operations. It’s also available through SITA’s ATI Cloud, providing quick implementation with no onsite server equipment requirements.

With all of this provided from a single supplier, it’s no wonder BagManager is installed in over 200 airports worldwide.

BagManager Use cases
- 168 kb

BagManager is installed at over 200 airports

How it helps

BagManager matches bags with departing passengers and tracks bags in real-time throughout the airports it’s deployed in. This functionality has become increasingly important for the air transport industry since IATA Resolution 753 came into effect in 2018. IATA member airlines are now required to to monitor and log the status of passenger bags through four major stages of their journey.

BagManager keeps track of when bags change custody between all the parties, airlines and ground handlers, as well as airlines and airports. It also handles the tracking and monitoring of departure and arrival bags and it supports interfaces to automated baggage tag readers with the BagTrac option.

Key features

  • Offers clear “Load” / “No load” instruction to users
  • Alerts users when actions are needed
  • Tracks bags everywhere and records position of bags in ULDs onboard the aircraft
  • Records position of bags and ULDs on board the aircraft
  • Re-flights mishandled bags
  • Features an “at a glance” dashboard for easy monitoring
  • BagTrac option records tag numbers as they pass ATRs
  • BagTrac option monitors arrival baggage and records first and last bag times


  • Reduced mishandled bag costs
  • Minimized departure delays
  • Improved customer service
  • Enhanced decision-making and staff effectiveness
  • Better security

Why us?

SITA has led the air transport industry in innovative baggage tracking and tracing solutions for more than 25 years.

Today, more than 500 airlines and ground handlers worldwide use our baggage solutions at some 2,800 airports.  SITA helps ensure bags reach their correct destination by facilitating communications between airlines, as well as local baggage handling and reconciliation systems.

Although we can’t prevent bad weather or technical issues, BagManager can reduce mishandled bags by up to 20%.  

SITA Global Services

This product is supported by a dedicated multilingual operations team. They provide monitoring and support 24/7/365 from command centers in Montreal and Singapore. This facilitates global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

BagManager Use cases
- 168 kb

BagManager is installed at over 200 airports

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Product finder

SITA provides the broadest portfolio of products and services to the air transport industry. Use the search below to find a product by name, feature, or benefit.

This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination and comply with Resolution 753

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