AirsideApp | SITA



As the workforce within the global air transport industry becomes more mobile, processes and communications need to become more agile. Airport-based staff need access to the applications and information that make their jobs easier – from any location, on any device.

SITA AirsideApp is a tablet-based solution that connects to airline, airport and ground handler systems, allowing information to be the collected and shared in real time. By facilitating collaboration and communication across various workgroups, it considerably enhances information flow and helps streamline operations, improve passenger-facing activities on the ground and minimize the impact of disruptions.

This agile way of working means it’s simpler to make the right decision, in good time and every time.

This product is available through SITA's ATI Cloud.

How it helps

SITA AirsideApp allows you to move your ground processes from paper to digital and from desktop to mobile.

It powers information sharing between airport-based staff. This helps to minimize the impact of disruption thanks to better staff collaboration.

SITA AirsideApp provides visibility of the status of operational activities, helping increase productivity and reduce operational costs and processing time.

By allowing staff to collect and process passenger data on the move, SITA AirsideApp enables you to provide more personalized service, thus enhancing passenger interaction.


  • Mobile Payment & Retail enables staff to upsell ancillary services on the ground, on the spot, and record data for profiling purposes. Mobile point of sales integration enables the processing of credit card payment.
  • Airport Collaboration enables instant messaging (IM) collaboration across various airport-based groups. It facilitates real-time information sharing, supporting situational awareness, as well as emergency and disruption management communications.
  • Precision Timing enables staff to record and log time and duration of operational processes, helping track completion of tasks and performance.
  • Business Intelligence & Analytics Dashboard displays data collected by SITA AirsideApp and provides a mobile dashboard to supervisors with a consolidated view of events and issues, as well as analytics tools.

Why us?

SITA AirsideApp is a cloud-based, back-end agnostic solution ready to interface within your existing environment and IT infrastructure.

Our flexible approach to mobile solutions means we can integrate those elements that you need as part of your existing mobile strategy. We can also consult with you and provide full-end-to-end mobile management which minimizes handoff and support issues.

SITA Global Services

This product is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Taking the end-to-end view: Airports

James Cherry, President & Chief Executive Officer, Aéroports de Montréal and Chairman of the Board, ACI-NA, discusses how data collection and collaboration are key to make the entire passenger journey...
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SITA delivers Windows 10 universal app to transform ground operations at airports

SITA has worked with Microsoft to deliver a Windows 10 universal app -  SITA AirsideApp -  a sophisticated mobile application that transforms ground operations at airports.
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This product is part of the following solutions:

Airport Management

Intelligent, integrated solutions from landing to take off

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