AirportConnect® Open | SITA



The AirportConnect Open platform enables airports to provide airlines and ground handlers access to passenger processing applications on dedicated or shared common use equipment.

AirportConnect Open allows any airline to use an agent-assisted desk, gate position or self-service kiosk for passenger check-in and bag drop, and enables airlines to reconcile passengers boarded.

AirportConnect Open delivers the required capabilities as requested by airlines - the ability to accept payments at CUTE/CUPPS workstations and on CUSS kiosks and bag drops. It utilizes a Payment Card Industry (PCI) certified payment terminal (card reader and PIN pad) that can be shared with multiple airlines. This enables the encrypted payment card data to be transmitted to the airline selected payment processors and banks. 

Only AirportConnect Open provides:

  • An integrated solution hosted on one platform for improved efficiency:
    • Common use terminal equipment (CUTE)
    • Common use passenger processing systems (CUPPS)
    • Common use self-service (CUSS) kiosks
    • Self Bag Drop
    • Biometric technology for identity management
  • The largest installed base of common use systems, which extends the opportunity for airlines to quickly begin operations at a new airport, giving airlines the confidence they are operating on a consistent platform around the world.
  • Managed Secure Payment Service, which is PCI point-to-point encryption (P2PE) certified, allowing multiple merchants to use the same terminal while meeting PCI security standards.

This product is also available through SITA's ATI Cloud.

AirportConnect Open Use cases
- 152 kb

How it helps

SITA’s AirportConnect Open provides the standard communications between all the peripherals required for passenger processing. These include passport readers, payment terminals, boarding pass and bag tag printers, boarding gate readers and supports self bag drop and self-boarding gates.

It is the first payment solution designed to minimize fraud risks by implementing encryption with EMV compliant card readers. It provides a secure solution aligned with credit card brand approvals and is PCI P2PE certified enabling airlines to accept payments securely at airports.   

Key Benefits

  • Single common use platform for CUTE, CUPPS and CUSS environments reduces costs by minimizing the need to source other suppliers for additional hardware and applications
  • Managed services and remote monitoring reduces operational disruption and improves efficiency and security
  • Managed payment solution and terminals replaces the need for individual airlines to manage their own payment terminal and bank communication
  • Enables payment transactions by multiple airlines on a single payment terminal with departure control systems the airlines choose to use
  • PCI Data Security Standard (PCI DSS) cost and scope reduced when using Common Use Payment Service
  • Reduces set up costs and time at airports to add new airlines to the common use environment, as almost every airline in the world operates on AirportConnect Open
  • System resilience and redundancy, providing ongoing airport and airline operations
  • Modular, flexible, and integrated with other airport functions


  • Self-service and biometric capabilities
  • Compliant to IATA standards
  • Encryption technology used by Common Use Payment Service for chip, magnetic stripe and contactless card payment transactions improves security
  • PCI DSS services and compliance offering
  • Real-time monitoring and reporting of passenger processing status and usage
  • Standard peripherals minimize sparing
  • Onsite and remote support staff 
  • Flexible billing model
  • Multiple service options

Why us?

SITA’s global industry knowledge, combined with the experience of deploying and managing common use systems at hundreds of airports of all sizes, enables us to design a solution to meet specific customer needs.

AirportConnect Open is the only common use platform offering an end-to-end solution for all passenger touchpoints.


AirportConnect Open enables airports to leverage the benefits of a shared infrastructure and extend those benefits to airlines, minimizing costs and enhancing operational capabilities. It also helps attract new airline customers because of the simple and efficient integration of airline operations into the airport environment.


AirportConnect Open allows airlines to deliver a consistent level of passenger services by providing standard applications and service management, regardless of airport location. It is the only common use platform listed on the VISA Registry of Service Providers confirming it was assessed as compliant to Payment Card Industry Data Security Standards (PCI DSS).

The Common Use Payment Service is the industry’s first and only PCI point-to-point encryption (P2PE) certified solution, and meets Europay, MasterCard, VISA (EMV) standards. It enables payment transactions at common use check-in desks, kiosks and bag drop areas for payment of baggage fees, upgrades and other ancillary charges. This broadens airline retail opportunities while providing confidence in the enhanced security of the payment process, meeting regulatory requirements, and delivering a greater travel experience, in which passengers can make payments at the point-of-sale.

Training is available for this and other products through Air Travel Solutions (ATS)

SITA Global Services

This product is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

AirportConnect Open Use cases
- 152 kb

  • Reap the benefits of shared workspaces and devices, and of investing in improvements to passenger processing services: consistency, scalability, and easy integration of new technologies.

    Read the use case

Common-use in the cloud

Beyond common-use desktop (CUTE/CUPPS), there are many more common-use self-service functions that can be deployed in cloud infrastructure, including kiosks (CUSS), self-service bag-drop and self-boarding...
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Use cases

Airport Connect Common Use Payment Services

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The first solution aligned with credit card brand approvals, addressing the need for airlines to be able to accept payments securely at common use airports.
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AirportConnect S5 kiosk

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SITA's next-generation kiosk include key features such as a flexible design, enabling the addition of payment devices and facilitating access for physically challenged passengers.

Product finder

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This product is part of the following solutions:

Passenger Processing

End-to-end passenger facilitation

SITA Smart Path™

The whole-journey identity management solution

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